Privacy Policy

 

This privacy policy sets out how I (Jenni Liandu) at Jenni Liandu Calligraphy will use and protect any information that you give when you use this website and my services.

I am committed to ensuring that your privacy is protected. This policy was in effect from 28/07/15 and was reviewed on 15/04/18.

Personal data I collect

I may collect the following information:

- Name, email, address and phone number

- Billing address and payment details

- Other information relevant to the order e.g. your wedding date

How I collect your personal data

I collect personal data through:

- My contact and custom stationery questionnaire form on my website which arrives in an email inbox that is passworded

- Through our websites online shop

- Through direct messages on social media or through email (all are passworded)

- Over the phone or face to face if we meet

- Through an Etsy order

What do I do with the information I gather

I collect your name, email address and phone number so that I can communicate with you about your calligraphy or stationery. I also collect your address so that I can post your items to you and so that I can include this detail in your RSVP cards (if you have them). All of this is necessary for me to do my job.

If you have purchased workshop tickets through my website, I will use your name to create your personalised calligraphy kit and your email address to get in contact with you if there have been any changes relating to the tickets you have purchased.

If you decide to book me for my calligraphy services, then I will store our personal data within Dubsado (my client database) which is passworded and GDPR compliant. If you enquire, but do not book with me, I will delete all your personal data from my client database after an appropriate time.

If you have subscribed to my newsletter then I will send periodical emails about new products, new workshops, special offers or other information you may find interesting in relation to calligraphy. To stop receiving these emails you can click unsubscribe at the bottom of the email or contact me directly at hello@jlcalligraphy.com )

I like to show my work on Facebook, Instagram and my website. I will not show your address or any of your guest's addressed in these images that I share, instead I create fake address. 

Security

I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical and electronic procedures to safeguard the information I collect online.

Controlling your personal data

If you have any questions about how your personal data is handled, you can drop me an email at hello@jlcalligraphy.com and I will get back to you quickly. You can also get in touch if you would like me to show you the personal data that I have for you or if you would like me to delete the personal data that I have for you.  You can also ‘opt out’ of any of my newsletter emails that you receive from me by clicking unsubscribe at the bottom of the email.

If you believe that any information I am holding on you is incorrect or incomplete, please let me know as soon as possible.

Disclosures of your personal data

I will never sell or lease your personal information to third parties. I will only use your personal data to be able to fulfil the services that you have booked me for. I will not add your email address to my newsletter list unless you specifically subscribe to this through my website or ask to be added.

In some circumstances, I may have to share your personal data with the parties set out below in order to process your order:

- Postal / courier providers who I use to deliver your order

- HM Revenue & Customs and regulators who require reporting of processing activities in certain circumstances

- Applications and tools that I use to run our business and process your orders including our client database Dubsado, our website provider Squarespace, MailChimp and our online shop Etsy.

How I use cookies

The Jenni Liandu Calligraphy website uses “cookies” to help improve your online experience.  A cookie is a text file that is placed on your hard disk by our webpage server. Cookies cannot be used to run programs or deliver viruses to your computer and are safe.

None of the cookies on my website collect or store personal data, I only store standard internet log data for my internal reporting purposes. I do this to find out things such as the number of visitors to the various parts of the Jenni Liandu Calligraphy website. I collect this information in a way which does not identify anyone, keeping your privacy as well as allowing us to improve the website wherever possible.

The Jenni Liandu Calligraphy website does collect some personal/identifiable information, but this is always done through asking you the user to enter details such as your email address. I will never capture personal information without making you aware first.

You still have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Jenni Liandu Calligraphy website.

Any Questions

If you have any questions about this Privacy Policy, please get in touch with over email at hello@jlcalligraphy.com